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HeartKraft AI

Terms & Conditions

1. Service Description
HeartKraft, represented by Celik Enterprises Inc, provides an AI Receptionist service designed to automate inbound patient communication for clinics and medical practices.
1.1 Scope of Service
The Service includes:

  • Setup and deployment of HeartKraft’s AI Receptionist
     

  • Ongoing access to inbound Voice AI
     

  • Handling of inbound calls through AI-driven workflows
     

1.2 Implementation Timeline

  • Estimated implementation timeline: approximately 2.5 weeks from the date the Client completes onboarding requirements.
     

  • HeartKraft will provide one near-final version for Client testing and feedback prior to final deployment.
     

 
2. Client Responsibilities
To enable setup and operation, the Client agrees to:

  • Provide HeartKraft with necessary system access, including but not limited to scheduling systems, EHR/PMS platforms, and calendar tools.
     

  • Supply documentation regarding internal workflows, booking processes, intake procedures, and escalation steps.
     

  • Provide FAQs, call scripts, and other operational guidelines required for training the AI Receptionist.
     

The Client is responsible for the accuracy and legality of all information supplied.
 
3. Term & Termination
3.1 Minimum Commitment

  • A minimum commitment of one (1) month applies to all subscriptions.
     

3.2 Ongoing Term

  • After the initial 1-month period, the subscription renews month-to-month.
     

3.3 Client Cancellation

  • Client may cancel anytime after the initial period.
     

  • Cancellation becomes effective at the end of the current billing cycle.
     

  • No prorated refunds are provided.
     

3.4 Provider Termination
HeartKraft may suspend or terminate the Service with 30 days’ written notice in cases of:

  • Non-payment
     

  • Material breach
     

  • Operational unprofitability based on reserved pricing
     

 
4. Integrations & Limitations
HeartKraft will make commercially reasonable efforts to integrate with third-party systems such as EHRs, PMS software, or calendar systems.
However:

  • Full compatibility with external systems is not guaranteed.
     

  • Implementation timelines are estimates and not legally binding.

The Client expressly acknowledges and agrees that:

  • HeartKraft does not represent or warrant that the Service, its configurations, workflows, or any integrated components constitute or ensure compliance with any federal, state, local, or international regulatory, privacy, or security framework, including but not limited to HIPAA, GDPR, UK Data Protection Act, PIPEDA, or any clinical, telecommunication, medical-recordkeeping, or health-sector standard.
     

  • Any statements, suggestions, or documentation provided by HeartKraft regarding “compliance,” “privacy,” “security,” “safeguards,” or “integration capabilities” shall be deemed informational only, non-exhaustive, non-determinative, and shall not be construed as legal, regulatory, or professional advice.
     

  • The Client retains sole responsibility for determining, validating, and ensuring that its own use of the Service—whether in configuration, workflow, data handling, or operational deployment—conforms to all laws, regulations, and professional standards applicable to its jurisdiction and industry.
     

  • HeartKraft disclaims all liability arising from any regulatory, legal, or compliance-related deficiencies, misinterpretations, or failures associated with the Client’s use of the Service, regardless of whether such use relied on any representation, recommendation, or configuration provided by HeartKraft.
     


 
 
5. Liability
To the maximum extent permitted by law:

  • HeartKraft is not liable for indirect, consequential, or incidental damages, including lost revenue, missed calls, or operational consequences.
     

  • HeartKraft’s total liability is limited to the fees paid by the Client in the one (1) months preceding any claim.
     

 
6. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the United States of America, without regard to conflict-of-law principles.
 
9. Acceptance
By using the Service, subscribing, or signing up through any HeartKraft platform, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

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